Castlefield partners with VouchedFor to gather independent client feedback

Castlefield has partnered with independent client feedback platform, VouchedFor, to help us gather valuable feedback from the people who matter most: our clients.

At Castlefield, we believe that delivering excellent service starts with listening to the people who matter most: our clients. Understanding what we do well, and where we can do better, helps us continually improve the experience we provide to our clients.

As part of our commitment to continually improving our service, we have recently partnered with VouchedFor (an independent client feedback service designed specifically for professional services firms) to use their Elevation feedback service to collect feedback from our clients.

Over the coming months, some clients may receive an email invitation from VouchedFor asking them to complete a short feedback questionnaire.

The email will contain a link to VouchedFor's secure feedback platform, and provides an opportunity to share their experiences and help shape future improvements to our services.

Why are we asking for feedback?

Listening to our clients helps us better understand what we're doing well and where we can improve. Feedback collected through VouchedFor will help us:

• Understand what matters most to our clients.
• Recognise where we are delivering value.
• Identify opportunities to further improve our service.
• Measure and compare our service levels against other financial advice and investment management firms.
• Help ensure we continue to deliver good client outcomes and a high-quality client experience.

Importantly, feedback is collected independently through VouchedFor, helping us gain an objective view of our performance and identify meaningful opportunities for improvement.

What should I look out for?

We recognise that clients are rightly cautious about unexpected emails and online requests.

If you receive a feedback invitation from VouchedFor on our behalf, you can be confident that it is a genuine communication connected to the services we provide.

You may receive an invitation following an annual review meeting or shortly after becoming a Castlefield client.

The email will be sent from customer_service@vouchedfor.co.uk and the subject line will state that your Castlefield contact has requested that you leave a review on VouchedFor.co.uk.

Thank You for Your Support

The trust our clients place in us is something we never take for granted. Every piece of feedback helps us better understand client needs and expectations, allowing us to continue improving the service and support we provide.

If you receive an invitation from VouchedFor, we'd be grateful if you could take a few minutes to share your thoughts. Your feedback will help us continue delivering the high-quality service our clients expect and deserve.

Written by Michael Owens